Privacy Policy

MOAP is committed to protecting your privacy. Please contact us if you have any questions or problems regarding the use of your personal data and we will be happy to assist you. By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.

Table of Contents

  1. Definitions used in this policy
  2. Data protection principles we follow
  3. What rights do you have over your personal data?
  4. What personal data do we collect about you?
  5. How do we use your personal data?
  6. Who else has access to your personal data?
  7. How do we secure your data?
  8. Information about cookies
  9. Contact Information


Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations carried out on personal data or sets of personal data.
Data subject – a natural person whose personal data are being processed.
Child – a natural person under 16 years of age.
Us – the MOAP

Data protection principles

We are committed to the following data protection principles:

  • Processing is legal, fair, transparent. Our processing activities are based on legitimate grounds. We always consider your rights before processing personal data. On request, we will provide you with information about the processing of your personal data.
  • The processing is limited to the purpose / goal. Our processing activities correspond to the purpose / goal for which the personal data was collected.
  • The processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
  • The processing is limited in time. We will not retain your personal data for longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure data integrity and confidentiality.

Your rights to your personal information

The person concerned has the following rights:

  1. Right to information – which means that you have the “right to know” whether your personal data is being processed; what data is being collected, where it comes from, why and by whom it is being processed.
  2. Right of access – which means that you have the right to access the data you have provided, or collected about you. This includes your right to request and obtain a copy of your personal data collected.
  3. Right of rectification – which means that you have the right to request the rectification or deletion of your personal data which are inaccurate or incomplete.
  4. Right of deletion – which means that under certain circumstances you may request that your personal data be deleted from our archives.
  5. Right to restrict processing – which means that under certain conditions you have the right to restrict the processing of your personal data.
  6. Right to object to processing – which means that in certain circumstances you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  7. Right to object to automatic processing – which means that you have the right to object to automatic processing, including profiling; and not to be subject to a decision based solely on automatic processing. You can exercise this right whenever the issue of profiling has legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your personal data in machine-readable form or, if practicable, by direct transfer.
  9. Right to complain – in the event that we refuse your request under the rights of access, we will provide you with the reason for our refusal. Please contact us if you are not satisfied with the way your request has been handled.
  10. Right to assistance from a supervisory authority – this means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
  11. Right of withdrawal – you have the right to withdraw any consent given for the processing of your personal data.

Data we collect

Information you have provided us with
This may include your e-mail address, name, billing address, home address, etc., primarily information necessary to deliver a product/service to you, or to improve your customer experience with us. We store the information you provide so that you can comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information about you collected automatically
This includes information automatically stored by cookies and other session tools. For example, information about your shopping cart, IP address, purchase history (if any), etc. This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be recorded.

Information from our partners
We collect information from our trusted partners, with confirmation that they have legitimate reasons for sharing this information with us. This is either information that you have provided to them directly or that they have collected about you for other legitimate reasons. See the list of our partners:

• Infomaniak Network SA, Carouge (GE)

Public Information
We may collect information about you that is publicly available.

How we use your personal information
We use your personal data for the following purposes:

  • to provide you with our service. This includes, for example, registering your account; providing you with other products and services you have requested; providing you with promotional items at your request and communicating with you in connection with those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • improve your customer experience;
  • meet any legal or contractual obligation;

We use your personal data for legitimate purposes and/or with your consent.

In connection with the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

• to enable us to identify you;
• to provide you with a service or to send you / offer you a product;
• to communicate in connection with sales or invoicing;

On the basis of a legitimate interest, we process your personal data for the following purposes:

  • to send you personalised offers* (from us and/or our carefully selected partners);
  • to administer and analyse our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of the products / services offered / provided;
  • conduct customer satisfaction surveys;

Until you have informed us otherwise, we will consider offering you products / services similar or identical to your purchase history / browsing behaviour on the site, in our legitimate interest.

With your consent, we process your personal data for the following purpose:

  • to send you newsletters and offer campaigns (from us and/or our carefully selected partners);
  • for other purposes, for which we have requested your consent;

We process your personal data in order to meet obligations arising from the law and/or use your personal data for the choices provided by law. We reserve the right to anonymise the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymised. We retain your billing and other information collected about you for as long as necessary for accounting purposes or other legal obligations, but no longer than 3 years.

We may process your personal data for other purposes not mentioned here, but which are consistent with the original purpose for which the data was collected. In doing so, we will ensure that:

  • the link between the purposes, the context and the nature of the personal data is suitable for further processing;
  • further processing does not harm your interests, and
  • that there is an appropriate backup for processing.

We will inform you of any further processing and objectives.

Who else can access your personal data?

We do not share your personal data with strangers. In some cases, personal data about you is provided to our trusted partners in order to enable you to provide you with the service or to improve your customer experience. We share your data with:

Our processing partners:

  • Infomaniak Network SA, Carouge (GE)

We only work with processing partners who are capable of ensuring an adequate level of protection for your personal data. We disclose your personal data to third parties or officials where we are legally required to do so. We may disclose your personal data to third parties if you have consented to this or if there are other legal grounds.

How we secure your data

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks.

Although we do our best, we cannot guarantee the security of information. However, we undertake to inform the relevant authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a breach.

If you have an account with us, please be aware that you must keep your user name and password secret.


We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and Other Technologies We Use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track navigational paths within user pages, and collect information about users. This is done in order to personalize and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store information that is used to assist the operation of the sites. We can only access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.

We use cookies for the following purposes:

  • Necessary Cookies: These cookies are necessary so that you can use certain important features on our website, such as logging in. These cookies do not collect any personal information.
  • Functionality Cookies – these cookies provide features that make the use of our service more convenient and allow us to offer more personalised functionality. For example, they can remember your name and e-mail address in comment forms, so that you do not need to re-enter this information the next time you comment.
  • Analytical Cookies: These cookies are used to track the use and performance of our website and services.
  • Advertising cookies: These cookies are used to serve ads that are relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the permission of the site operator. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. In most cases, targeting or advertising cookies will be linked to the site features provided by the other organization.

You can delete cookies stored on your computer through your browser settings. The following links show you how to set cookies for different browsers:

We use Google Analytics to measure the traffic on our website. Google has its own privacy policy which you can read here. If you wish to disable tracking by Google Analytics, please install this extension in your browser:

Contact Information

Supervisory Authority

Phone: +41 31 322 4395

Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy.

In case of translation of this privacy policy into other languages, only the French version is authoritative.

Last modification made on 21.02.2020.